Fan User Guide
Our platform is much more than just a listing of live, local entertainment, arts and sports. Your fan experience is a mobile-only solution that allows you to connect with local performers and athletes. We want to build local communities that support discovery and development of local talent.
Your ideas feed is unique to you, displaying the most popular local events based on your own interests. Browse entertainment, arts and sports event feeds to find exciting events in your market. Discover local talent and venues. Share your local knowledge and influence event rankings. Get notifications so you never miss another show or game. Use our powerful search tools to plan social activities at home or when you travel; when you arrive at your destination, discover local events right in your event feeds. When advance tickets are offered, use our convenient links to complete your ticket purchases.
The more you engage with the platform, the more you will get from it and the more you will support discovery and development of local talent.
We refer to all performers and athletes as Stars. Stars may be members of Groups or Teams. Venues host events.
Our primary focus is showcasing local talent, but we also promote visiting Stars, Groups and Teams when they come to local markets to perform or compete. We display and promote a full range of live, local entertainment, arts and sports.
Events displayed in the app are based on proximity of your mobile device to the venue hosting the event. When you download the app you will be asked to provide permission for the app to use your current location for this purpose. As you change location, your event feeds may change. When you travel to another city your event feeds will display events in that city; your ideas feed will display the most popular local events based on your own interests.
You will also be asked to provide permission for us to send you push notifications about new events featuring your favourite Stars, Groups, Teams and Venues.
During sign-up you will be asked to provide certain personal and contact information. Please see our Privacy Policy for more details about our collection, use, disclosure, transfer, storage and retention of information.
During sign-up you will be asked to select the sub-categories within local entertainment, arts and sports that are of most interest to you. These selections will determine the events that are displayed in your ideas feed. You can change your interests at any time by selecting Profile from our menu.
The bottom menu icons present lists of events within the main categories of entertainment, arts and sports plus your own unique ideas feed. Even the menu is easi.
The entertainment, arts and sports event feeds present chronological lists of all local events, with sub-categories identified within each category. For each date, events are displayed based on our Popularity Index algorithm, starting with the most popular. Fan engagement has a direct impact on ranking events in the event feeds. Our algorithms assign values to likes and shares associated with each event, so you influence the ranking of events when you like and share profiles and events. A popular venue will affect event rankings, a popular performer will affect event rankings, a popular team with popular players with affect event rankings but liking and sharing events will have the biggest impact on event rankings.
Your ideas feed is your home page. It is unique to you, displaying the most popular local events based on your own interests. Only those sub-categories that you select as your interests will be displayed in your ideas feed. The most popular events will be displayed at the top.
Tap on an event in your event feeds to see a detailed event page. You have another opportunity to like and share the event, but you also see all the event details – date and time, venue, admission or ticket information, lineup, event information and photos – and have several links to more information about the event.
Tap on the venue link to learn about the venue. Immediately see a list of all upcoming events at the venue. Toggle to Information to see venue details – address, telephone, website, social media links, parking info, box office info, accessibility info and a map showing the venue location. Select Google Maps to use Google Map features to help you get to the venue.
An orange bar will indicate Free Admission, Tickets $$ at Door, or Ticket Information. Tap Ticket Information for links to online tickets or the venue’s telephone number. Use these links to complete your ticket purchase without having to leave the app.
Tap on Lineup to display the profiles of the Stars, Groups or Teams. View their bio and see links to their website and social media channels. Immediately see a list of all their upcoming events. For Stars, toggle to Groups/Teams to see other affiliations. For Groups, toggle to Members to see members of the group who have individual Star profiles on easifan. For Teams, toggle to Roster to see members of the team who have individual Star profiles on easifan. View their profiles as well.
Event creators may choose to promote their events on our platform. This simply means that they pay to have their events prominently displayed in our events feeds, usually to stimulate advance ticket sales for larger events or to promote an event in a different market to widen the audience. Navigate through Promoted Events just as you would any event in your event feed, including online ticket purchases.
When advance tickets are offered for an event, use our convenient links to complete your ticket purchase without having to leave the app. In any detailed event page, tap Ticket Information on the orange bar for links to online tickets or the venue’s telephone number. Tap Online Tickets to be directed to the ticketing platform that powers ticket sales for the event. If tickets can be purchased by phone, tap on the venue number displayed to call the venue directly. Return to the app after you complete your ticket purchase.
Detailed venue information can be accessed from an event’s detail page, from Quick Search or from your Favourites page.
Tap on an event in your event feeds to see a detailed event page. Tap on the venue link to learn about the venue. Immediately see a list of all upcoming events at the venue. Toggle to Information to see venue details – address, telephone, website, social media links, parking info, box office info, accessibility info and a map showing the venue location. Select Google Maps to use Google Map features to help you get to the venue.
If you access a Venue profile via Quick Search or your Favourites page, tap on the profile to learn about the venue.
Profiles can be accessed from Lineup on an event’s detail page, from Quick Search or from your Favourites page.
View bios and see links to their website and social media channels. Immediately see a list of all upcoming events. For Stars, toggle to Groups/Teams to see other affiliations. For Groups, toggle to Members to see members of the group who have individual Star profiles on easifan. For Teams, toggle to Roster to see members of the team who have individual Star profiles on easifan. View their Star profiles as well.
Use Quick Search to search our database for a particular word of combination words in one of the categories shown. For example, search for a Star, Group, Team or Venue by name to view and share a profile or browse events for the selected name. You have more options when searching Events – search for a city, then browse events for that location; or search for a sports league by name, then browse events for that league.
Use Advanced Event Search when you want to search for events using filters instead of just browsing through your event feeds. Filter events by location and/or date and/or category. Use this search feature when you are planning a visit to another city – enter your destination city, the dates you plan to visit and the categories that interest you. Or apply the date filter if you are planning social activities for a future date in your market. Or enter today’s date and use the categories filter to find all events happening today in your market in those categories.
Never miss another show or game. Get automatic in-app notifications when new events featuring your favourite Stars, Groups, Teams and Venues are added to the app. See events happening today featuring your favourites.
As you use the app, like your favourite Stars, Groups, Teams and Venues to get notifications about events featuring your favourites. When you have new notifications, you will see an indicator on the notification bell. Access your notifications from the notification bell or from the app menu. We send once-daily push notifications if events are added featuring your favourites.
New Events list events featuring your favourites that have been posted in the last 2 weeks. New notifications are displayed in blue until you view the list. Newest items are shown at the top of the list. Use New Events notifications to score early tickets to events.
Today’s Events list events featuring your favourites that are happening today. Events are displayed based on our Popularity Index algorithm, starting with the most popular. Use Today’s Events to make last minute plans to see great local performances.
When you like profiles and events while using the app, these profiles and events are displayed as your favourites. From your Favourites page, you can quickly access a profile to see upcoming events for a Star, Group, Team or Venue or check out their website or social media feeds. You can also edit your favourites from this list.
Our familiar like and share features allow you to engage with our platform to achieve a range of benefits, for you and for local performers, athletes and venues. In addition to powering your personal notifications of events featuring your favourite Stars, Groups, Teams and Venues, when you like and share profiles and events, you contribute to the popularity of events and the ranking of events in your event feeds. Share events via text or email or share via your social media channels to engage your network.
The more love and support you show for your favourite Stars, Groups, Teams and Venues, the higher their events appear in event feeds on event days. Events are displayed based on our Popularity Index algorithm, starting with the most popular.
Registered content creators can use this link in the app to login to the Content Management System that powers the app. If you wish to become a content creator on our platform, please choose Register Now! on the login page and complete the registration process.
Use our online contact form to contact us with questions or comments about our platform. We are usually able to respond via email within 24 hours.